FAQs

If you want to return/replace a product on Rachyati, click on:
Return      Exchange

If you wish to cancel your order before dispatch, click on:
Cancelled

If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to  your bank account. For an NEFT transfer we would require the following details:
Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Rachyati.in or can be in the form of an NEFT transfer to your bank account.

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 7 days of product delivered.

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information.

Go to Rachyati.in and select the items you want to purchase. Once you reach our payment page, entre your “e-voucher” in tab “Discount code” payment option. Enter your code voucher number and click on apply. The EV amount will be deducted from the payable amount. If the amount of your e- Voucher doesn’t cover your order amount, you will be prompted to select an additional payment option.

You can only use 1 e- Voucher per order.

All e- Vouchers expire date is available on voucher.

Rachyati gives you the option to replace and/or return the products bought on Rachyati within 7 days of the receipt of the order.

You can return/replace the product if you are not satisfied:

• With the quality of the product
• With the fitting of the product
• Or if you receive a defective product

All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, refund will be processed in the same mode of payment.

We accept the following modes of payment:

• Debit/credit cards or net banking of all major banks
• Pay on Delivery (POD) or Cash on delivery (COD)
• E- Voucher & Wallet
• UPI

No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).

We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

Follow these instructions if you face an issue logging in:

• Check your login details. Your username is the e-mail address you used for registration.
• Ensure that your web browser accepts cookies.
• If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
• In case the system is undergoing maintenance, please try logging in again after 30 minutes.
• If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.

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