We value the trust you place in us. We insist on the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our informationgathering and dissemination practices.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy aims to tell you how we process your “Personal Data” (i.e. data about any identified or identifiable living? person).
A. What Personal Data do we collect?
B. How we use it.
C. How we protect it.
D. To whom we disclose it.
E. How you can access and rectify it.
Please contact us if you have any queries concerning this policy.
When you place an order, we may collect the following personally identifiable information
about you like:
1. Username and password.
2. Your First Name and Last Name.
3. Your E-Mail ID.
5. Phone/Mobile Number.
6. Pin/Zip Code.
You may provide us with additional information if you communicate with us by phone/email or otherwise.
We use your Personal Data for processing and communicating with you regarding, your order.We may also send you Gift cards, and some special discounts on your Birthday or Anniversarydate
We may use IP addresses for customer profiling purposes.
We may use your Personal Data to provide a more personalized and user-friendly visit to our website as follows: to streamline future orders, to help us track user traffic patterns, to communicate with you on our website about orders, goods, services, special offers, and targeted promotions, to update our records and maintain your account with us, and also use this information to improve our website or to prevent or detect fraud or abuses.
We may access, copy, preserve, or delete any Personal Data where we are required to do so by any applicable laws, statutes, regulations, standards, or codes of conduct or competent authority or to protect our rights or those of our partners or customers.
Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We store your information in a secure location. While we encourage you to take advantage of our personalized services.
Payment details including credit card numbers are supplied directly to our banking partner which is specified on our website. We do not receive such information.
We may disclose Personal Data so far as reasonably necessary:
1. In the circumstances specified in clause B above.
2. In the context of a sale or merger of all or part of our business.
You can access and rectify certain of your Personal Data by contacting us using the details
provided on our website.
You can change your information at any time by editing your profile.
Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:-
Refunds will be issued to the same ‘bank account/card/wallet/ Rachyati Website wallet’ used for placing the order.
We try our best to ship the goods to you as soon as possible. On average, it takes us about 48 hours to ship goods out of our warehouses across India. However, if the quantities ordered are more than 5 pieces per product per style, it may take longer to process your order. If this happen, we will keep you informed by email.
To calculate how much time it will take you to receive your Rachyati merchandise product, please check the delivery time for your pin code using the “CHECK DELIVERY” option on the product details page.
Usually for most of the locations we offer days 3 working days delivery *. Add the shipping times to the 48-hour order processing period. Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days. Orders are dispatched within 48 hours or as per the delivery date specified by you at the time of placing the order. Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order.
For most of the orders, we deliver the order to your doorstep free of cost or as per mentioned at the time of placing the order.
If the order is canceled, lost, or un-delivered to your preferred location, we will refund the complete order amount.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges
What is the return policy on Rachayti.com?
Most of our products are eligible for return and replacements for domestic orders. Return requests can be initiated only ‘once per order and ‘within 7 days of delivery of the order’, given the following conditions are satisfied:
Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. If we find that a customer is misusing the exchanges and refund policy, we reserve the right to refuse the request.
1. Product(s) should be unused & unwashed
2. Tags should be available on the product(s)
3. Product(s) is/are not purchased at sale/discounted price
4. Product(s) is/are not custom altered
If the product is eligible for return/ replacement, you can raise the return/ replacement request from the My Order section on the website within 7 days of delivery to request return and replacement.
Once you request to return a product, a pick-up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once the pickup is done, your refund will be initiated from our end.
For all the returns we will pick up the return order to your doorstep.
Once return pickup is done, your refund will be initiated from our end as per below. Refunds will be issued to the same ‘bank account/card/wallet/ Rachyati Website wallet’ used for placing the order for below mentioned reasons
1. A defective product received – Only product image required.
2. Wrong product received – Both product & Tag images are required.
3. Wrong size received – Both product & Tag images are required.
Refunds will be issued to the Rachyati Website wallet account for placing the order for below mentioned reasons, wallet balance with lifetime validity
1. Unhappy with color, i.e. Faded/Blurred – Only product image required.
2. Product different from website/doesn’t look the same – Only product image required.
3. Incomplete order received – Only Tag image is required.
4. Other Reason –
For Cash on Delivery orders customers will be required to provide bank details/UPI ID wherethey would like to receive the refund.
Customers can initiate an exchange for a product or size. Exchange requests can be initiated only ‘once per order and ‘within 7 days of delivery of the order’, given the following conditions are satisfied:
1. Product(s) should be unused & unwashed
2. Tags should be available on the product(s)
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered, or
If the product is eligible for return/ replacement, you can raise the return/ replacement request from the My Order section on the website within 7 days of delivery to request return and replacement
Once you request to exchange a product, a pick-up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days after your exchange request has been received. Once the pickup is done, Exchange orders are dispatched within 48 hours or your order will be canceled and a refund will be initiated from our end.
Most exchange orders are delivered within 3 to 5 working days after being dispatched. Delivery of all exchange orders will be duly done to the address mentioned by you at the time of placing the order.
If the exchange order is canceled, lost, or un-delivered to your preferred location, we will refund the complete exchange order amount.
If we find that a customer is misusing the exchanges and refund policy, we reserve the right to refuse the request.
We take great care in dispatching garments as per the size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
Custom Tailored Items / Altered Items: – We will not accept returns or exchanges for customsized items or items that have been altered in any way.
International Orders: – For international orders, there is no ‘Cancellation / Return / Exchange’ available.
** Note: – International orders may incur additional import charges by a foreign country’s government’s customs / relevant department. Though, usually, there are no import charges for
Happy To Help!! – All of our team are dedicated to providing the best customer experience to our customers. Feel free to contact us in any of the following methods:
Email: [email protected]
Phone: +91 901-629-1308 (Mon-Sat, 10 am to 6 pm)
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Welcome to [Rachyati.com] (“Company or “Site” or “Application”). This Site is owned and operated by Ethics Creation Private Limited (“Rachyati.Com”).
All products/services and information displayed on rachyati.com constitutes an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions listed below. Rachyati.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.No act or omission of rachyati.com prior to the actual dispatch of the product(s) ordered willconstitute acceptance of your offer.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.By using the services of rachyati.com you agree to be bound by the Terms and Conditions.
We do not make any representation or warranty as to the item-specifics (such as legal title,creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular user that you choose to deal with on the Platform and use your best judgment on that behalf.
Provide true, accurate, current, and complete information about yourself in the rachyati.com registration form (such information being the “Registration Data”) Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current, or if rachyati.com has reasonable grounds to suspect that such information is untrue,inaccurate, and not current or not in accordance with the User Agreement, rachyati.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
Even though rachyati.com shall try to meet the date and time of the delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user to any damages or compensation from rachy.com. Every order is delivered as per the specifications of the product mentioned online. We shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form but disclaims any responsibility for claims, damages, and/or compensation. Even though rachyati.com shall try to deliver the products as per the details/specifications given on the order form by the user, it reserves (in its absolute discretion) a right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as bad-delivery.
While rachyati.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Rachyati.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, rachyati.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has alreadybeen dispatched. In the event that an item is miss-priced, rachyati.com may, at its discretion,either contact you for instructions or cancel your order and notify you of such cancellation.Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and rachyati.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that rachyati.com accepts your order the same shall be debited to your Credit, Debit Card & Net Banking account and duly notified to you by email that the payment has been processed. The payment may be processed prior to rachyati.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your Credit, Debit Card & Net Banking account.
We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice
Please note that there may be certain orders that we are unable to accept and must cancel. Wereserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back into your Card Account.
You agree, understand, and confirm that the Credit, Debit Card & Net Banking details provided by you for availing of services on rachyati.com will be correct and accurate and you shall not use the Credit, Debit Card & Net Banking which is not lawfully owned by you, i.e. in a Credit, Debit Card & Net Banking transaction, you must use your own Credit, Debit Card & Net Banking. You further agree and undertake to provide the correct and valid Credit, Debit Card & Net Banking details when making payment on rachyati.com. Your Credit, Debit Card & Net Banking information never reaches rachyati.com, we just get pass, hold, or fail messages from our payment gateways. The said information will not be utilized and shared by our payment gateways or rachyati.com with any of the third parties unless required for fraud verifications or by law, regulation, or court order. Rachyati.com will not be liable for any Credit, Debit Card & Net Banking fraud. The liability for the use of a Credit, Debit Card & Net Banking fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you
The products/services provided on this site are without warranties of any kind either expressed or implied and rachyati.com disclaims all or any of them to the fullest extent. Rachyati.com does not warrant that the products/services offered will be error-free, that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
Rachyati.com reserves the right to recover the cost of goods, collection charges, and lawyers’fees from the person using the Site fraudulently. Rachyati.com reserves the right to initiate legal proceedings against such person for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by rachyati.com for redelivery shall be claimed from you.
That you will use the services provided by rachyati.com, its affiliates, and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. Rachyati.com reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), rachyati.com has the right in its sole discretion to reject the registration and debar you from using the Services of rachyati.com and/or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws.
Interfering or disrupting networks or websites connected to the Site.
Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.
Rachyati.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on rachyati.com. You should regularly review the Terms & Conditions on rachyati.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Surat shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by rachyati.com and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Surat. The courts of Surat alone shall have the jurisdiction and the Laws of India shall apply
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to rachyati.com on or by this Site or otherwise disclosed, submitted, or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain rachyati.com property. Such disclosure, submission, or offer of any Comments shall constitute an assignment to rachyati.com of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, rachyati.com owns exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Rachyati.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Rachyati.com is and shall be under no obligation
(1) To maintain any Comments in confidence.
(2) To pay you any compensation for any Comments or
(3) To respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right(s), and will not cause injury to any person or
You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses,political campaigning, commercial solicitation, chain letters, mass mailings, or any form of
Rachyati.com does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant rachyati.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify rachyati.com and its affiliates for all claims resulting from any Comments you submit. Rachyati.com and its
affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Rachyati.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of rachyati.com or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to rachyati.com or third-party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of rachyati.com. You cannot modify, distribute or re-post anything on this website for any purpose.
The rachyati.com names and logos and all related products and services and Rachyati slogans are the trademarks or service marks of rachyati.com. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of rachyati.com or its suppliers and is protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled, or licensed by rachyati.com, one of its affiliates, or by third parties who have licensed their materials to rachyati.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of rachyati.com and is also protected by Indian and international copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, rachyati.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless rachyati.com, its employees, directors,officers, agents, and their successors and assigns from and against any and all claims,liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to rachyati.com or any third party including but not limited to a breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, a claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive;the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or rachyati.com.You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Rachyati.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to rachyati.com. Upon any termination of the User Agreement by eitheryou or rachyati.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Rachyati.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.
The Site provides content from other Internet sites or resources and while rachyati.com tries to ensure that the material included on the Site is correct, reputable, and of high quality, it cannot accept responsibility if this is not the case. Rachyati.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, rachyati.com or its suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to,damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of rachyati.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. rachyati.com, its associates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness, and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Site or that the operation of the Site will be error-free and/or uninterrupted. Consequently, rachyati.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Site; and/or any interruption or errors in the operation of the Site.
You are prohibited from violating or attempting to violate the security of the Site, including,without limitation,
(a) Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
(b) Attempting to probe, scan or test the vulnerability of a system or network or to breachsecurity or authentication measures without proper authorization.
(c) Attempting to interfere with service to any other user, host, or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing”.
(d) Sending unsolicited emails, including promotions and/or advertising of products or services. Or
(e) Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or crimina liability. Rachyati.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from rachyati.com on this Site and other than generally available third party web browsers(e.g., Netscape Navigator, Microsoft Explorer).
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and rachyati.com with respect to the rachyati.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and rachyati.com with respectto the rachyati.com sites/services. rachyati.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
EVERY CARE IS TAKEN FOR PACKING SO THAT THE ITEM REACHES THE BUYER IN SAFE CONDITION. All products are shipped within 2-7 working days after the realization of payment. However purchases with confirmed payments are made before 4 PM, then products are likely to be shipped on the same day. We will ship the Products through Express couriers. If Express Couriers do not provide their services to a specific remote location then the goods shall be sent by a Specific Logistic Company (Which will be informed to you before dispatching), Please give the correct Address with the Correct PIN Code and a Prominent Land Mark. Include your Mobile Number in your address.
It is the responsibility of the buyer to ensure that the packet received by them is not in tampered condition. Don’t accept packets if the pack is not sealed. For any doubts open the packet in front of the courier person and return the pack if the item is found to be broken or damaged. Please do complain immediately about the damaged item/lost item as soon as the parcel is received/accepted by the customer support team.
Note to Buyers from Assam, Orissa, Kerala, AP, Jharkhand, Uttarakhand, Uttar Pradesh, WestBengal & Bihar, J&K (Including Leh): Though we ship the products immediately after your purchase, delivery to the above areas might be delayed due to long distance from Gujarat. So we request you to be patient until you receive the product.
Most of the time we deliver the merchandise within 6-7 Business days, but sometimes (where mentioned on the website the duration of delivery is 1-2 weeks only) it takes between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is due to the nature of our business. We place an order with the brand only after the sale is closed and after that, it takes between 2-3 days for the supplier’s merchandise to reach our warehouse. Post this we do a quality check on the merchandise and then ship as per your order and destination. Rachyati.com ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. On dispatch, we will send you a mail for confirmation